The Premier Edition of the Google Apps online productivity and collaboration suite will come with a 99.9 percent per-month uptime guarantee for the Gmail, Calendar, Docs, Sites and Google Talk services.
In effect, Google is promising compensation if downtime exceeds around 45 minutes a month -- but it won't count outages of less than 10 minutes' duration towards this total. The SLA conditions define downtime as when the "user error rate" exceeds 5 percent, as measured on the server side. Customers could therefore experience far more than 45 minutes of downtime, in shorter bursts, without compensation.
2008-11-02
2008-11-02 Sunday - Misc. Links
Google introduces service-level guarantee for its Apps suite
