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A friend reached out to me this evening - with a question about Business Value Realization (BVR).
That question is actually quite timely, as I am currently involved in an Application Portfolio Management (APM) effort - and have recently been pondering metrics, indicators, and Key Process Indicators (KPIs).
This blog post is a placeholder for interesting articles, talks, and resources that may be of interest to others.
Articles:
The B2B Elements of Value
How to measure—and deliver—what business customers want
https://hbr.org/2018/03/the-b2b-elements-of-value
by Eric Almquist, Jamie Cleghorn, and Lori Sherer
(March 2018)
"To help B2B suppliers understand the spectrum of customer priorities, we analyzed scores of quantitative and qualitative customer studies that our firm had conducted for clients over three decades, examining what mattered most to buyers. From this research, we identified 40 fundamental “elements of value.” They fall into five categories: table stakes, functional, ease of doing business, individual, and inspirational."
The Elements of Value
Measuring—and delivering—what consumers really want
https://hbr.org/2016/09/the-elements-of-value
by Eric Almquist, John Senior, and Nicolas Bloch
(September 2016)
5.5 Business Value Realisation
https://www.managebt.org/book/development/business-value-realisation/
[see figure 5.5.1 Business value realisation process]
Value Realization: The Ultimate Leverage In The Digital Frontier
https://www.forbes.com/sites/forbesbusinessdevelopmentcouncil/2021/06/08/value-realization-the-ultimate-leverage-in-the-digital-frontier/
Jim Berryhill, CEO & Co-Founder of DecisionLink
(Jun 8, 2021)
Value Realization: The Key to Customer Success
https://www.decisionlink.com/value-realization/
[See illustration, Customer Maturity Model for measuring value]
The Technology Business Management (TBM) Taxonomy
https://www.tbmcouncil.org/learn-tbm/tbm-taxonomy/
(Version 4.0, December 16, 2020)
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